Respondus lockdown browser update11/1/2023 ![]() ![]() To determine if this is the case, use the “Help Center” icon in the LockDown Browser toolbar. If the problem persists, there may be a block elsewhere on your PC (firewall, anti-virus software) or possibly in the ISP/network you are using. Caution: Doing this will impact all your web browsers, not just Internet Explorer. In the window that opens, select “Delete Personal Settings” and then click on the Reset button. On the Advanced tab, click “Reset” under the header “Reset Internet Explorer Settings”. Select “Internet Options” and on the “Security” tab, ensure that your settings are not higher than “Medium” Issue 03 - Error message displays: “Unable to retrieve settings from the Respondus server”Ĭause: Respondus servers have been blocked by your internet/browser/firewall or SSL protocols disabledĪccess the Control Panel and select “Network and Internet” Step-by-step instructions for clearing browser cache can found through this linkĭownload and install the LockDown Browser from this location only (very important): Issue 02 - LockDown Browser is not displaying AUS iLearn login page or saying "LockDown Browser should not be used to log in to your Learning System"Ĭause: Incorrect version of LockDown Browser Step-by-step instructions for clearing browser cache can found through this linkĭownload and install the LockDown Browser from this location only (very important): ![]() Don’t disable wireless/network connection. This includes programs which are executed during start-up and deemed non-essential. ![]() Try closing all programs on your computer (other than those used to connect to the internet) prior to launching LockDown Browser. It’s possible some programs may be interfering with LockDown Browser. Issue 01 - LockDown Browser is not openingĬause: LockDown Browser installation may be corrupt or running in an inconsistent state The minimum system requirements for using LockDown browser is available through this linkīelow are some of the most commonly reported issues, causes and resolutions. If the deadline for an exam is near and you are experience issues, we suggest using another computer with LockDown Browser. Students taking exams in LockDown Browser may encounter issues installing or executing the application. ![]()
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